Dog On A Root

 

- jim Young “Next time you get bad service, speak up. Remember: It’s your money you are defending - money you worked hard for. Tell the company and others. Use the internet and social media. That’s how customer service will improve for us.” - Larry Winget The remote control for our Bell Receiver has been acting up for some time, so I logged into My Bell to request a replacement. I’ve been putting off making the request because I dreaded contacting Bell. It seems that even getting simple things resolved turns into a bigger issue with Bell than it needs to be. As it turns out, I was not wrong. After a few minutes chatting with their virtual assistant, I was finally put through to a live person. Of course that meant explaining (all over again) what the problem was.The chat assistant Richell then had to take a minute to pull up my account. After waiting almost a minute a message popped up on the chat screen indicating that after 5 minutes of no activity the chat would end unless I sent a m...