Dog On A Root

 

 

- jim Young “Anytime you’re tempted to upsell someone else, stop what you’re doing and upserve instead.” - Daniel H. Pink We joined a couple of old high school friends for lunch recently. When Deana ordered the Chicken Club, the waitress asked if she would like Sweet Potato Fries with that.  Deana politely declined. When the waitress left, Deana said, “I hate it when they try to upsell you like that.” We hadn’t really paid attention to what had just happened. “They ask you if you want Sweet Potato Fries but they don’t tell you it’s extra and all of a sudden your $17 meal becomes $20. AND…” Deana explained, “you don’t even get the French Fries that come with the meal, they just substitute the Sweet Potato Fries and charge you more!” To add insult to injury, every $3 upsell increases the server’s tip by almost a dollar because, yes, your tip is calculated on the tax as well. I suppose the adage “buyer beware” comes into play here as the upcharge is clearly described on the menu, ...